Shipping & Refund Policy

Shipping Policy

At Leola Nichelle, every product is handcrafted in small batches using a shea-free butter blend made exclusively with mango butter and kokum butter. Because our products are freshly prepared with care, processing times may vary slightly.

Processing Time
Orders are typically processed within 2–4 business days. During high-volume periods or promotions, processing may take slightly longer.

Shipping Time
Once shipped, orders typically arrive within 3–7 business days, depending on the carrier and destination. Delivery times are estimates and not guaranteed.

Shipping Rates
Shipping costs are calculated at checkout based on your location and order weight.

Order Tracking
Once your order ships, you will receive a confirmation email with tracking information.

Important Notes

We are not responsible for delays caused by the carrier, weather conditions, or incorrect shipping information provided at checkout.

Please double-check your shipping address before placing your order.

Lost or stolen packages marked as “delivered” by the carrier are not the responsibility of Leola Nichelle.

If you have questions about your order, please contact us at support@leolanichelle.com.