Frequently Asked Questions

What makes your body butters different from others?
Our body butters are handcrafted in small batches using a shea-free blend of mango butter and kokum butter. This combination creates a rich, velvety texture that melts easily into the skin while maintaining a smooth, non-greasy feel.

Are your products shea-free?
Yes. All Leola Nichelle body butters are made without shea butter. We use mango butter and kokum butter exclusively in our butter formulations.

Are your products suitable for sensitive skin?
Our products are made with thoughtfully selected, skin-loving ingredients and are designed for everyday comfort. We recommend performing a patch test before full use.

Do your products contain fragrance?
Yes. Most of our products are lightly fragranced using high-quality fragrance oils designed for cosmetic use. Fragrance-free options are noted where available.

Will the body butter leave my skin greasy?
No. Our shea-free butter blend absorbs smoothly into the skin, leaving it soft and moisturized without a heavy or oily residue.

How long will my order take to ship?
Orders are typically processed within 2–4 business days. Once shipped, delivery times vary by location and carrier.

How long do your products last?
Our products are best used within 6–12 months of opening when stored in a cool, dry place.

Are your products cruelty-free?
Yes. Leola Nichelle products are cruelty-free and never tested on animals.

Do you accept returns or exchanges?
Due to the nature of handcrafted body care products, all sales are final. Please contact us within 48 hours if your order arrives damaged or incorrect.

How can I contact customer support?
You can reach us at support@leolanichelle.com. We aim to respond within 24–48 business hours.